Welcome to Iro Baltzi site, www.irobaltzi.com. The site is provided as a service our customers. Please review the following terms and conditions of use, which govern your use of the site. Your use of the site constitutes your agreement to follow and be bound by the ‘Agreement’. We reserve the right to update or modify this agreement at any time without prior notice. For this reason , we encourage you to review the agreement whenever you use the Site.

All IRO BALTZI products are hand crafted, any imperfections or differences are accepted .

 

Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole direction, limit or cancel quantities purchased per order. These restrictions may include orders placed by or under the same customer account , the same credit card, and / or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e- mail and / or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Right to change Sites

We reserve the right, at any time, in our sole discretion, to : modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice ; and / or offer opportunities to some or all users of the Site. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or any service, content, feature or product offered through the Sites.

 

Site Contents

Unless otherwise noted, the Site, and all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and  other materials, and the copyrights, trademarks, trade dress and / or  other copy the Contents and other downloadable  materials displayed on the Site for your personal  use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce [ except as noted above ] publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.

Unless otherwise specified, the Site and the Contents are intended to promote IRO BALTZI products and services available in Greece and Europe. The Site is controlled and operated by IRO BALTZI in Greece.

 

Personal Information Submitted Through the Sites.

Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the “ Privacy Policy ” link located in the footer section of the Site [  the “ Privacy Policy ” ]. This Agreement incorporates by reference the terms and conditions of the Privacy Policy.

 

Errors, Inaccuracies and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice [ including after you have submitted your order ].

 

Privacy Policy

We collect  information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your : name, e-mail address, mailing address, phone number, or / and credit card information. You may, however, visit our site anonymously.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We may also release your information when we believe release is appropriate to comply  with the law.

Our website, products and services are all directed to people who are at least 18 years old or older.

 

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Your consent

By using our site, you consent to our web site privacy policy.

 

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page.

 

Contacting us

If there are any questions regarding this privacy policy you may contact us at

Irobaltzi.com


Return Policy

Unfortunately, we do not offer cash refunds on jewelry purchases due to the fact that all pieces are made to order. We strive for complete satisfaction of your purchase.

Custom jewelry orders are considered final sale and cannot be returned or exchanged.

 

Care and Repair

Each piece of IRO BALTZI is hand – crafted and therefore delicate. Please handle each piece with extra care to ensure it lasts a lifetime. We suggest removing jewelry while swimming, bathing, exercising and working with chemicals or harsh abrasives. When not wearing your jewelry it should be kept in a safe  and secure place.

Store your IROBALTZI jewels in a dry protected space. Ideally, each piece should have its own little home, either individually contained or hung. Safe keep them while travelling inside a box with soft interior or a pouch to prevent scratching and tangling.

Gemstones are natural  un(treated) and are thus delicate. Avoid dropping on hard surfaces. They can chip on impact.

 

Care for Gemstones

Keep gemstones away from high heat, chemicals, oils, perfumes, creams  and household cleaners. Clean your gemstones using warm, sudsy water and dry cleansers, steam or ultrasonic cleaners.

If your piece requires repair or arrives in unsatisfactory  condition please do not hesitate to email us at IROBALTZI.com. Items which need repair within 7 working days of purchase will not incur a repair fee. After this window, repairs start at 25 euros but can vary depending on materials and the extent of the repair. After sending us an email and receiving confirmation you may send your piece back via trackable shipping method to :

73, Ermou Str. Old Town of Rhodes.

Greece, 85131.

You will be notified by email that your returned jewelry has been received.

All jewelry is handmade in our studio in Greece, so we cannot  ensure an exact ship date. Please allow 5 – 15 business days for all orders to be created and shipped.

 

Shipping Rates

Greece Shipping rates

We offer 5,00 euros domestic standard – delivery shipping to your destination via regular post office or speedex, delivered in 4 – 6 days. Please let us know if you would like it shipped another option.

 

Europe Shipping rates

European shipping is 10,00 euros via greek post office. For international returns, it is up to the customer to cover shipping and handling as well as any duties or tariffs incurred. We recommend insuring your repair or  return. We are not responsible for lost packages and cannot issue  a refund if your package is lost or damaged.

All packages require a signature at time of delivery : NO EXCEPTIONS.

You are responsible for paying for your own shipping costs for repairing item[s] and for shipping exchange item [ s ] paid for by your store credit.

 

Services

Lost earring

Once in a while, an earring is lost of the set. If this happens to you,  we are happy to replace it if possible due to their uniqueness [ single earring ] at 50 % of the pair’s original sale price.

 Ring sizing

Unfortunately rings cannot be sized down. In general, rings can be sized up ¼ - ½ a size by request. Please note IRO BALTZI rings should not be sized up on ring stretchers, only by hand with mandrel and hammer. We cannot take responsibility for rings resized outside the studio

 

Sales Tax

Tax charges will appear automatically through e-mail.


Dear client,

Your trust is important to us. We respect your privacy and desire to understand how your information is used.

In preparation for new data laws coming into effect this mont, we have updated our Privacy Policy.

We love keeping you up to date for our products. So if you are still happy to hear from us please join our newsletter